Resolve Issues

This is How I fixed Crashes and Improved Performance For Age of Empires 2 Definitive

Instead of relating the story of fixing crashes, freezes, black screen and significantly improving performance for Age of Empires 2 DE in a long boring text…

[This guide has been updated on January 12th, 2022: Latest Tips To Solve FPS Drops and crashes mid game]

[This guide has been updated on Match 27th, 2021: New section added “Sensei DE Tool” to optimize the latest version of AoE2DE]

I will attempt to relate my experience/solutions in small little sections to save time and avoid boredom.

Without further redo…

Two months ago, I was one of the last users to receive a beta key for AoE2 DE. But anyhow I installed the game and ran it – I was so excited to test it out.

main menu of age of empires 2 definitive

I immediately jumped into the single player to test…and here we go.. an average of 25-30 fps to start with; rendering the game to freeze and crash within 15 mins.. Besides I couldn’t help noticing that my audio was a bit choppier from moment to another.

In a nutshell, These are the issues I came across repeatedly:

  • Game crashed after 5 – 15 mins
  • Blackscreen then my audio is not working anymore (had to restart pc to fix)
  • Choppy sound at random moments and sometimes for the entire gameplay
  • Random frame drops and freezes
  • Game takes 2 – 3 minutes to run


I tried the benchmark tool and I got an average score of 580 & 600ish out of 1000 even after lowering the settings.


I was very depressed and annoyed by that horrible experience so I started thinking and talking to myself…

Me: “I didn’t format my computer HDD hard drive since 2012.. My graphics card is GT630M which is a medium requirement and my cpu is 8 cores. So could it be my HDD hard drive?”


Switching to SSD Hard drive


I went to the hardware store and purchased an SSD hard drive “Samsung EVO 860 1 TB” ($200 cost). I asked the guy there to have it installed in my laptop as well as renewing my cpu thermal paste ($5 cost me) and dust removal for my cpu ($5).

After the upgrade the computer turned into a turbo fast machine. I installed AoE2 DE through steam.

I run the game and the surprise happened..


The game took less than 10 seconds to get to the main menu. I stood up and shoved my fist through the air: “F*** yeah!!!!”

I never thought an SSD would bring about so much speed improvement into my average pc. At that very moment I felt hope and then the first thing I was tempted to do is to run the benchmark tool.. Guess the results?

I got 1100/1000. Yes It’s 1100 out of 1000 no spelling mistakes!! with medium graphics not low profile. Remember in my old HDD I got 580/1000 so that makes for 50% improvement.

Here is my benchmark score for Team games (I have chrome open which explains why 1059.3 not 1100):

improve benchmark score for age of empires 2 definitive
My benchmark score for age of empires 2 definitive after upgrading to SSD

Tips To Fix FPS Drops and Crashes Mid Game

(yet another section added to keep up with the issues that arise with Age of Empires II Definitive Edition)

It’s 2022 and as a technical moderator at reddit/r/aoe2, I managed to keep track of issues/solutions and help several users within and outside the platform fix their problems. I will divide this section into two categories:

Fix FPS Drops

Countless users across all reddit forums have reported that the following programs reduce FPS significantly on many modern games including and specifically Age of Empires 2 Definitive Edition:

Please Uninstall and remove completely the following programs:

  1. Citrix
  2. Mcafee
  3. Malwarebytes
  4. Bitdefender
  5. Avast Antivirus
  6. AVG Antivirus

These programs even if they are not running in the background, they make huge registry and system changes So the only way to undo that is through uninstalling.

Fix Crashes Mid Game

Crashes mid game are a result of one of the following:

Radeon software Issue
If you own a Radeon graphics card, please go into Radeon software game settings and enable: enhanced sync. It also fixes  fps drop when alt-tab and late game fps drop as well mouse/keyboard input lag.
Insufficient RAM
Age of empires 2 Definitive Edition consumes approximately 6.7 GB in combination with windows 10 system so you need at least 8GB ram as minimum not 4GB as they claim in their requirements page.
Low End Graphics Card
Only if your graphics card is old or barely runs modern games, you can get around the crashes by reducing your desktop resolution to 30-40% e.g. Change desktop resolution from 1920×1080 to 1400×1050. Live Demo Improved AoE2 DE Performance by +218 Benchmark Points
Windows 10 Home
Home Version of Windows 10 has severe restrictions and limitations and definitely not suitable for gaming or development activities. Two users I helped in the past months fixed their issues by upgrading their windows 10 home to Pro for free.  Watch this tutorial: Upgrade From Windows 10 Home To Windows 10 Pro

How to check your windows 10 version? Press the windows button and search: winver

We recommend Windows 10 Pro N 21H2

Disabled Virtualization
Super crucial to enable feature if you simultaneously run virtual enviroments like Bluestacks/Vmware/Nox etc. Enter your Bios and look for a Virtualization option then Enable it. Save changes and exit Bios
Bluetooth Devices & Headsets
Unplug or disable any Bluetooth device from your computer e.g. bluetooth headset, keyboard or mouse. Unplug your gaming headset that comes with a software and remove the software temporarily.

Sensei DE Tool For AoE2 DE

(This section has recently been added and is not part of my story. However the performance gain out of this tool is formidable with tangible proof.)

In 2021, lots of things have changed.. The game state is improved significantly compared to 2019 yet a few hiccups in terms of performance are still there. So I created an open source tool to help optimize Age of empires 2 definitive edition even further. The kind of changes we are talking about are the ability to:

  • Disable/enable 38 hidden game effects and animations.
  • Shrink game resolution to any value from 10 to 100 (AoE2DE only allows 75%, 50%, 33%).
  • Disable Intro Videos
  • Optimize SplashScreen
  • Access to High Performance Graphics Profile
  • Install Your Mods as Offline And delete the online ones.
  • Manage all Mods across multiple steam accounts.
  • Optimal Windows Compatibility Settings

Watch a live demo to see for yourself (Benchmark Tests at the end of the video).

Download link to Sensei DE (as described in the video):


Game Crashing and Freezing

I may have succeeded in bringing the game performance to a higher level BUT…. the crashes and freezes were often occurring in mysterious circumstances in which I had to investigate further.

These are the remaining issues:

  • After 30 – 40 mins: Blackscreen then my audio is not working anymore (had to restart pc to fix)
  • Choppy sound at random moments and sometimes for the entire gameplay
  • 2 out 15 games I crashed


Change Power Settings

I quickly changed my power plan to High Performance by pressing Windows Key + R to bring up the “RUN” command then type in:


high performance power plan for aoe2 de

Then Select “High Performance Plan”


Fix Crashes, Black-Screen & Choppy Audio


It’s 95% likely that the crashes and freezes would be long gone after this section.

Fix for Crashing, Freezing and Blackscreen/Audio issues

It is funny how the crashing, blackscreen and audio were so related and linked with each other. If the game does not crash the sound is gone or the game crashes and the sound is not gone.

So basically, it does not take a genius to come to that conclusion.


Coming to how I fixed all that…

I used two programs:

DPC Latency Checker


I closed all applications and every window on my desktop before I ran the tests.


Diagnosing with DPC Latency

I ran DPC Latency Checker, pressed start button to check my audio latency for about 2 minutes then I saw

DPC Latency Checker diagnosing on windows 10

OMG…. Do you see those Red bars? Briefly.. they are audio latency spikes that potentially trigger all the three issues together: Blackscreen, Sound not working and crashing.


Thankfully I have fixed this issue before for a friend that had nearly the same thing in league of legends game.

So without hesitation I ran my “Device Manager” by pressing Windows key + R to bring up the “RUN” command again and typed in:


I disabled the following items:

  • System devices > [x] High precision event timer (Right Click > Disable)
  • Bluetooth > [x] Intel® Wireless Bluetooth (Right Click > Disable)
  • Cameras > [x] Any laptop integrated webcam (Right Click > Disable)
  • Network adapters > disabled all I adapters I do not use and since I use an external wifi card this is What I ended up doing (read below for a detailed explanation).

device manager disable devices to improve latency and performance

Which network adapters to disable and the one to keep enabled?

Again press Windows key + R then type this in:


disabling network adapters we don't need
The picture above reveals that i’m using “802.11n USB Wireless LAN Card” so now I can disable the rest of the network adapters (the same image shows that i disabled the rest of the adapters.

(I will run DPC Latency checker test and show the results right after LatencyMon diagnose)


Diagnosing with LatencyMon

This tool is perfect to find out the execution time for drivers in other words how responsive are your drivers with your system.

So I ran LatencyMon and slapped that green play button

running latencymon

After 30 seconds… I switched to the Drivers tab to see what’s up then once again… OMG…

LatencyMon fixing nvidia latency ndis.sys
LatencyMon and fixing nvidia ndis.sys latency problem

Ndis.sys is 1.9 which is nearly 2 ms seconds and that’s an absolute huge delay. It took me nearly an hour to find the culprit. Continue reading…


Uninstalling MalwareBytes

This has reduced Ndis.sys from 1.9 ms to 0.9ms so this step is 100% valuable.

Although Malwarebytes was only installed but not running on my windows… I did a research and a lot of people pointed fingers to uninstalling Malwarebytes and antiviruses.

So I uninstalled Malwarebytes completely from my machine anyway. And that my friends immediately showed a -1 ms improvement which is a big deal.

If you don’t have Malwarebytes I advise you to temporarily uninstall any antivirus such as: AVAST, AVG, MCAFE, BITDEFENDER, etc.

Only got Windows Defender? In that case you just have to disable it using Defender control tool


Uninstalling Nvidia 3D Vision & Physics Software

Go to the search bar and type in: Add or remove programs

add remove programs windows 10

Type in there “Nvidia” as show below

Uninstalling Nvidia 3D Vision & Physics Software

As you can see in the image I only have “Nvidia Graphics Driver”. I have already uninstalled “Nvidia 3D Vision” and “Nvidia Physics Software”. The pinpoint here is to only keep “Nvidia Graphics Driver” installed while uninstalling the rest because you may find others so just uninstall them all. They are only additional/optional components that happen to slow down your GPU.

Next you want to do a clean install of Nvidia drivers just to ensure as follow

  1. Download NVCleannstall
  2. Make a clean Nvidia install

Test Results for DPC Latency & LatencyMon

After uninstalling Malwarebytes and Nvidia additional components as described above I was impressed with DPC Latency test:

DPC Latency test results after the tweaking
DPC Latency test results after the tweaking

Then LatencyMon test showed mind-blowing improvement for ndis.sys that dropped from 1.9 ms to 0.2 ms which is a magnificent improvement.

latencymon test results after the tweaking
latencymon test results after the tweaking


Additionally I would like to bring to your attention to a sound tweak trick that reduces the latency even more.

Once again press Windows key + R and type in:



Select whatever playback device is set to default and has a check mark then click properties button.

sound settings tweaking playback devices

Go to enhancements tab and disable all enhancements

disable sound enhancements which greatly helps with game performance

Then go to Advanced Tab and select “16 bit, 44100 Hz (CD Quality)”

reduce sound quality profile to CD quality

Repeat the same steps for your microphone device or other sound devices.

You may ask why do we opt for CD quality profile? Simply because that profile employs less Hz which is an add to your overall system resource consumption.

Disable Monitor Audio

Your Laptop is connected to a monitor screen?

laptop plugged into monitor

Nvidia users are concerned with this. Because of “Nvidia High Definition Audio”, your graphics card is doing extra work and consuming more graphics memory. Only if your graphics card is medium power you must disable Nvidia High Definition Audio which by itself disables your monitor audio.

nvidia high definition audio disable it

Double check the sound settings to make sure your monitor audio is no longer detected. This way your graphics card will spike less (spikes often trigger crashes and BSOD)

Reducing your resolution a bit contributes significantly into reducing the resource usage and input lag therefore less occurring spikes. 


Bonus Tips

While my issues have been fixed without these bonus tips, I feel urged to share them because I use them myself for most of my steam games.

Launch Commands

I have written a post a few weeks ago about Launch commands in AoE2 DE ( in case you have issues such as horizontal blacklines or sound blaster issues. You’ll find there the many commands to put into usage.

AoE2 DE Commands

Anyhow I would recommend ‘NoStartup’ launch command to skip the intro videos in case the game loads slow for you.

Disable Hardware Acceleration For Browsers

Disabling hardware acceleration will not only fix mouse input lag ingame but also release some free resources on your GPU and RAM.

To disable hardware acceleration on your navigator such as Chrome

Go to the top right hand side of chrome window you’ll see a three dots icon (menu) press that:

chrome menu settings

Search “hardware” then check off Use hardware acceleration when available

chrome disable hardware acceleration

If you use other browsers such as Brave, Opera or Firefox try the same procedure.

Update Your Drivers

I can not emphasize how crucial is to keep your drivers updated. A few months ago I purchased an external wifi card and plugged directly into my computer without installing the drivers then I started getting random BSOD errors (Blue Screen) at random days until I checked my event viewer to find error logs related to my wifi card.

It instantly hit me that I did not install any drivers so I installed my drivers then afterwards downloaded Driver Booster just to double check my drivers are up to date.



Indeed the switch to SSD was the biggest performance improvement however some of the issues remained until I started investigating and figured out that malwarebytes along with unnecessary components have been hindering windows from delivering the perfect performance.

My recommendation to you is to keep your drivers updated especially when introducing a new device into your system such as an external usb wifi. Avoid Avast and AVG as they do impact your system severely but you can use better antivirus such as Comodo Internet Security (Free) or Kaspersky Free these two are perfect for gaming.

I hope this guide was helpful to you and let me know in the comment section if you have any issues with any version of age of empires 2.


I am GregStein, an experienced Age of Empires 2 player and part-time developer. With over 7 years of experience in multiplayer gaming, blogging and technical issues.

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Ivan Milani
Ivan Milani
4 years ago

thanks for your effort GregStein

4 years ago

Thanks for putting this together.

German Granados
German Granados
4 years ago

Great job, thank you very much, my game went from 700 to 1130, I don’t know why but Access, Xbox beta and Microsoft teams didn’t work anymore, which I don’t care because I can play ranked games now!

4 years ago

Thank you so much for this. It fixed my issues!

4 years ago

I wish to share my experience here and maybe help some people. I had crashes on AoE2 DE on a regular basis, usually 25-30 min into a game, but not always. I am using a external screen plugged to my laptop through a docking station. And that seems to be where the issue came from. I didn’t have these crashes before I used an external screen, and plugging my screen directly to the laptop fixed the issue, is also fixed crashes on other games.

3 years ago

Excellent list of possible fixes. Well detailed and very helpful.

2 years ago

Hello GregStein, i recently bought myself a desktop computer. It has the following components:

– AMD Ryzen 7 5800x 8-core
– AMD Radeon 6600 XT

The problem is that when I play, be it multiplayer or single player, I start to lose frames. I already saw several ways to fix it with Vsync, but nothing works. It is not an internet issue, since when I play with the notebook I have no problem, besides that I also have the same problem in simple player. Can you guide me on how to solve it?

Last edited 2 years ago by GregStein
2 years ago
Reply to  GregStein

Hey! Thanks for the reply. I would try that, i disabeled windows def, and nothing happened. I add you to discord so if i find you online you can guide me in the fix,

2 years ago

Hi bro, as u know more and more people are playing through Microsoft platform .I would note that Sensei De did not work even after getting access permission to windowsapps folder.I’m using a low end laptop to play aoe2de .The exe aoe2de is not detected .are there any alternatives ? Thanks a lot for the content you provide

1 year ago

Hello, i tried all of the above and it helped run the game better but it still crashes after reaching 30 villagers, i get like 1085 in the ranked benchmark but it still crashes mid game. i have 16gb ram, intel(R) Iris(R) Xe Graphics(integrated graphics) and 11th Gen Intel(R) Core(TM) i5-1135G7 @ 2.40GHz  1.38 GHz (cpu). before it crashes it usually starts lagging, then the sound stops then it freezes and the sound returns for a second then it closes the game and gives no error. can u pls help?

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