Resolve Issues

Fix Age of Empires II Definitive Edition encountered a problem

Does your Age of Empires II Definitive Edition crash and give you this error message “Age of Empires II Definitive Edition encountered a problem”? it’s caused by an incompatible, old, or corrupt mod(s).


There are two ways to fix this problem (using my tool Mods Status Updater):

  1. Delete all mods. This is a more drastic solution, but it will definitely fix the problem.
  2. Unsubscribe to all mods to rule out any incompatible mod


Deleting All Mods

To delete all mods, just follow these steps:

  1. Download Mods Status Updater
  2. Open Mod Status Updater.
  3. Check “Delete Mods (All Profiles)”.
  4. Done! All your mods are deleted
Delete all mods of age of empires 2
Delete all mods of Age of Empires 2 Definitive Edition

This will delete all mods from your computer. Once the mods are deleted, try to start Age of Empires II Definitive Edition. The problem should be fixed now.

How to unsubscribe to Mods without opening the game

Login to and access By unsubscribing to any mod, AoE2 DE will no longer try to download back mods you are not subscribed to. This will help you greatly if a particular mod keeps getting downloaded and crashes your game.


Hopefully, this article has helped you fix the “Encountered a Problem” error in Age of Empires II Definitive Edition. If you have any other questions, please feel free to leave a comment below.


I am GregStein, an experienced Age of Empires 2 player and part-time developer. With over 7 years of experience in multiplayer gaming, blogging and technical issues.

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